The founders of aclaro joined together because we had a common vision on how a software development should be done. This vision incorporates client relationships, technology practices, development practices, and how we work together. The following is an attempt to articulate some of the guiding principles of aclaro. These principles are published both to give potential clients, partners, and employees an understanding of how we do business, and as a yardstick for us to measure our conduct against.
Honesty with our clients, our potential clients, our suppliers, and our employees provides the foundation for our business.
Nothing is more important than our reputation. We will not engage in any venture or activities of questionable moral, ethical, or social conduct.
Communication is an important facet of our business. Communication with clients should be open and frequent - clients have the right to know the status of their projects, and have the opportunity to participate in the evolution of products in which they have a stake.
Internally, communication will be open and pro-active - with very few exceptions, employees have the right to know what the company is doing and what decisions are being made.
We will listen. Our clients understand their business and/or problem better than we do. Our job is to work with them to solve their problem or improve their business process.
Our business has inherent risks. We will do the work to identify and minimize those risks prior to embarking on a new project, product, or relationship. We will communicate those risks to the interest holders, and if we feel the risk is too high, will not commit to the project. If this means losing the project to a competitor, so be it - a few happy clients is a superior barrier to our competition than many unhappy clients. Get the sale at all costs often costs too much.
We will compete vigorously and fairly.
A project/product isn’t a success unless the client says that it is a success.
If we are hesitant to use a client as a reference, then the project was not a success.
We will use the appropriate technology to solve a problem. Our clients’ shops are not our technology playgrounds.
Part of our business is to keep our eyes on the horizon to see what technology shifts/changes are coming, and how these will affect how we do business and how our partners do business. We must also keep our clients informed of how these changes might impact them, their business, and any projects they are undertaking.
A consistent development process and good project management are keys to our success.
Rewarding employees, shareholders, and clients
Our people will be rewarded for good work. We believe that employees who help grow the business are entitled to share in the rewards of that growth.
Shareholders and clients who take risk with us will also be rewarded - we will not forget those who helped us build aclaro.
We believe in a balanced life for our employees. We are a business first, but one supportive of our employees’ outside life. We believe that good management will provide us the opportunity to be flexible enough to meet our employees’ personal needs, and improve their lifestyles.